- 10 years written guarantee with every completed project.
10 years written guarantee with every completed project.
Your privacy matters to us. This Privacy Policy explains what information Safeway Roofing & Chimneys collects through this website, how we use it and the choices you have.
Safeway Roofing & Chimneys (“we”, “us”, “our”) provides roofing, guttering, chimney and related exterior services across Dublin, Kildare, Wicklow and surrounding areas. We are the data controller for personal information collected through this website. This policy explains what we collect, why we collect it, how we use and protect it, and the rights you have.
Contact:
Safeway Roofing & Chimneys
51 Bracken Road, Dublin, Ireland D18 CV48
Phone: 087 485 8556
Email: Safewayroofing.chimneys@gmail.com
We collect only what is needed to respond to you and carry out our work:
We do not sell your personal data, and we do not use it for unrelated marketing without your consent.
Under data protection law (including the GDPR) we rely on the following bases: contract (to provide a quote or carry out work you request), legitimate interests (to run, secure and improve our business and respond to enquiries), legal obligation (accounting, tax and insurance records) and consent (for the AI chat assistant and any optional cookies). Where we rely on consent, you can withdraw it at any time.
Details you submit through our forms are sent to us by email and stored in our website system so we can respond. We use them only to deal with your request and to follow up on it.
Our website includes an AI chat assistant. It only starts after you accept the consent notice and confirm that you are at least 16 years old. The legal basis is your consent, which you can withdraw at any time using the “Withdraw consent & delete chat” link in the chat window. Withdrawing also deletes your conversation from our server.
The messages you type and the assistant’s replies are used only to answer your questions. They are sent to Groq, an external AI service provider, which processes them on our behalf and may do so outside your country, including in the United States. We do not sell or share your chat data for advertising. Chat messages are kept on this site for up to 2 hours and then deleted automatically. Please do not share sensitive personal information in the chat, such as health, financial or ID details or passwords. The assistant is automated, not a person, and can make mistakes. For quotes, prices and availability, please contact us directly.
Consent records. When you accept, we keep a record of your consent, including the date and time, the version of this policy and your IP address, for 365 days as proof of consent. We also save your choice in your browser (local storage, strictly necessary and not used for tracking) for up to 12 months. To prevent abuse, a salted, non-reversible hash of your IP address is used for a short time, from a few minutes up to one day. Your IP address is not stored with your chat messages.
Chat contact form. If you use the contact form in the chat, you separately agree to be contacted. Your name, email address, optional phone number, message, the page you were on and a transcript of the chat are emailed to us. Your name, email and phone number are also kept in our website dashboard for up to 90 days, together with the time and version of your consent, or longer only where needed to carry out the work you have asked for.
If you contact us by phone or WhatsApp, we keep the details you share (such as your number and messages) only to respond and manage your enquiry or project. WhatsApp is operated by a third party and is subject to its own privacy policy.
We only share personal data with trusted providers who help us run our business, for example website hosting, email, form and chat services, accountants and insurers, and where we are required to by law. These providers may only use your data to provide their services to us. We do not sell or rent your data.
Some of our service providers (including our AI chat provider) may process data outside Ireland or the European Economic Area. Where this happens, we take reasonable steps to make sure appropriate safeguards are in place.
This website may use cookies and similar technologies to make it work properly, remember your choices (such as chat consent) and understand how visitors use the site. You can control or delete cookies in your browser settings. Disabling some cookies may affect how the site works.
We keep personal data only for as long as needed for the purposes above. Enquiry details are kept for as long as needed to deal with your request and for a reasonable period afterwards. Job, invoice and guarantee records are kept for the periods required by tax, accounting and warranty rules. Chat messages are kept for up to 2 hours, details sent through the chat contact form for up to 90 days, and consent records (including IP address) for 365 days. After that we delete or anonymise data securely.
You have the right to: access the personal data we hold about you; have inaccurate data corrected; have your data deleted; restrict or object to our processing; receive your data in a portable format; and withdraw consent at any time. To exercise any of these rights, contact us using the details above. We will respond within one month.
We take reasonable technical and organisational steps to protect your personal data from loss, misuse and unauthorised access or disclosure. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Our website and services are directed at adults. We do not knowingly collect personal data from anyone under 16, and our chat assistant is not for use by children.
Our website may link to other websites, such as social media pages. We are not responsible for their content or privacy practices, so please read their policies.
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated below.
Last updated: November 2026
